Additional information

Support Type

Remote, In-shop, On-site

Pricing

Free diagnostic, $100 first hour, $50/hr after first hour

TPK Machine Owners

1 year included support, $50/hr after first year for original purchaser

Service Area

Tampa Bay, Florida by appointment with travel fee

Request Tech Support

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Tech Support

Arcade & Virtual Pinball Repair Support

Virtual pinball and arcade machines are amazing right up until one tiny software setting, display issue, control problem, or mystery Windows gremlin decides to ruin your entire afternoon.

The Pinball King offers tech support for virtual pinball machines, arcade cabinets, and select real pinball issues. We work on machines we built, machines built by others, and machines that never quite worked right in the first place.

We fix the weird stuff — because frankly, we are also weird enough to understand it.

Support Available For

  • Virtual pinball troubleshooting
  • Arcade cabinet support
  • Windows-based cabinet systems
  • Front-end software issues
  • VPX, PinUP Popper, FX/FX3, HyperSpin, RocketLauncher, Batocera, and related setups
  • Displays, audio, DMDs, LEDs, controls, buttons, joysticks, and input issues
  • DOF, feedback, and force-feedback systems, with some limitations
  • Real pinball support on a case-by-case basis

Request Tech Support

Support may be available by phone, TeamViewer, in-shop appointment, or on-site service depending on the issue and location.

Contact us with the type of machine you have, what problem you are seeing, when it started, and whether the machine was built by The Pinball King. We will follow up to discuss support options, scheduling, and next steps.

We do not provide ROMs, pirated software, cracked games, or support for illegal software installs.

Remote, in-shop, and on-site tech support for virtual pinball machines, arcade cabinets, and select real pinball issues. Diagnostics are free, and support is billed hourly once repair or troubleshooting work begins.