FAQ
DO WE SHIP INTERNATIONALLY?
Currently we only ship within the continental United States. Canada may be in the future, but overseas is likely to not be available.
HOW BIG IS THE MACHINE GENERALLY AND HOW DOES IT COMPARE TO A REAL MACHINE?
The 43 inch models have nearly identical dimensions to a Williams widebody machine.
The 50 inch is oversized compared to a real machine and houses a 32 inch monitor in the backglass (which may be a problem when fitting through door frames!)
The 32 inch is basically 2/3 the size of a real machine. the siren 32 is closer to 3/4.
HOW SOON WILL I GET MY PRODUCT?
Generally, at the moment we have a 4 to 5 month waiting period, though this may be somewhat less. We have a large influx of orders that were generated by our customers review video on Youtube.
All items are made to order for each customer; we do not have standing stock.
WHAT ARE THE EXACT DIMENSIONS?
Most of the products have a picture in the description that shows the dimensions of the machine. We are in the process of adding some that are missing.
WHICH MACHINE IS CLOSEST TO THE EXPERIENCE OF A REAL PINBALL?
The 43 inch kracken plus model is the closest you can get in a virtual pinball to an original Williams widebody cabinet. The glass area on a real machine would be 43 inches deep and might be closer in size to the 50 inch titan model. However, the overall body dimensions are larger, and unless your 5ft 10 in or shorter I wouldn’t recommend the 50. The backglass on the 50 in model is over 32 in wide so it may not fit through your door, and its not very easy to separate them.
IS THERE A WARRANTY?
Yes, although it is two-fold.
The TV’s, video cards, SSDs, power supplies and real pinball parts are covered by their manufacturer’s warranty.
We personally offer a free 6-month workmanship warranty on our build quality. This covers things such as the vinyl beginning to peel on its own, or a 3D-printed part needing a replacement.
The good news is that we rarely get contacted to replace anything. In the event we do, it is almost always something small that we can talk you through over the phone.
WHAT MACHINE HAS WHAT FEATURES COMPARED TO THE OTHERS?
Visit the downloads tab and grab the model list pdf. The phoenix is not there yet, but its very close to the Kracken model.
WHAT IS THE RETURN/REFUND POLICY?
Make your choices wisely, we do not offer returns or refunds. Take note of the estimated ship dates in the descriptions.